If you read Consumerist, you know that Wal-Mart’s receipt checkers are known for getting a little out-of-control to the point of harassing shoppers. Fortunately, that had never been the case for me – at least until today.
Now, before anyone accuses me of getting my Wal-Mart hate on too early, I’m a big fan of the retail giant. I love their low prices and their decent selection. I have family members who have worked for them for decades, so I’m in no way opposed to their business model. At least until it crosses the line of chasing shoppers inappropriately.
I noticed the employee at the door as soon as I walked in. He wasn’t facing me, but he stood out because he’s not the type you normally see handling receipt duties at Wal-Mart. Normally it’s nice older folks who will accept my “no thanks” response when I turn down their request to check my receipt. This guy was older – probably early 50s – but he was reasonably built and even had a tattoo showing on his arm. He was not the usual face of Wal-Mart by any stretch.
When I was leaving, I know I had done nothing suspicious, and he knew it, too. I know he knew since I noticed him watching me as I put my receipt in my wallet before fully departing the register nearest him and the door. I had no purse, just my oversized wallet and a cart with a few cases of soda in it. If I had not been alert, I would have been freaked out when he popped up right beside me demanding my receipt.
In response to his demands, I did my polite smile with the “no, thanks” response. This guy apparently likes to get his way because he kept walking behind me. So, I stopped and turned saying, “Look, I am a member of Sam’s Club where I agree to wait in line to have my receipt checked. I’m not doing that here.” He started in with a rant along the lines of “I don’t care where you’re a member, I want to see your receipt.” But I didn’t let him finish because I told him that unless he planned to get the police involved and could provide hard evidence of suspicious behavior, I was leaving without showing him my receipt that I already put away. That made him back off of the argument, but not the attempt to intimidate. He tried following me, but he decided not to go past the doors.
I called his boss from the parking lot. I stayed out there an extra 10 minutes while they went to find her. She agreed that his behavior of following a 20-something woman in an attempt to intimidate was beyond over the line, especially for a couple of cases of soda. To her credit, she pledged to go have a chat with him immediately. But damn if it doesn’t make me want to avoid Wal-Mart for a while. I haven’t been chased around Target by their staff barking orders at me, and I find I prefer to shop that way.
But upon telling Sebastian the story, he pointed that a better carry form of pepper spray would probably be good for situations like that. If he had tried to grab me or come after me in the parking lot, it would have been a reasonable response. Without the police, they cannot detain you. Even with the police, they are going to have to show some kind of evidence that they believe you committed a crime. Their policy of checking receipts is completely unenforceable. Hopefully the next staffer at the door will accept the polite “no thanks” instead of trying intimidate & harass shoppers, leaving them to wonder if they need to pull out pepper spray.