Fish Wrap

Newspapers are less popular than airlines:

Not good. In fact, really not good. In the first quarter of ’09, newspaper customers’ satisfaction rating was 63. To put this in some perspective, those surveyed expressed a greater deal of satisfaction with airlines (airlines!) which scored 64. And cell phone providers (cell phone providers?) which score a 69.

I wonder if that could have anything to do with bias, crappy reporting, and not living up to even basic journalistic standards for a lot of newspapers.  Journalism, as a profession, I think lost the public trust a long time ago, and the slow decline has as much to do with that as it does changes in technology.

One thought on “Fish Wrap”

  1. The cell phone companies are well aware of their … poor … reputation in customer service. And the good ones are doing something about it

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